5. Why We Collect Your Personal Information

Adviseable collects personal information so we can provide high-quality property investment advice and related professional services. Depending on the services you request, we collect and use your information to:

• provide property investment advice and buyer’s agency services;
• assess your investment objectives and financial circumstances;
• prepare personalised strategies, reports and recommendations;
• identify suitable investment opportunities;
• assist with property acquisitions and related transactions;
• communicate with you throughout our engagement;
• respond to enquiries and requests;
• manage our client relationship with you;
• comply with legal, regulatory and professional obligations;
• maintain appropriate business records;
• improve our services and client experience; and
• send educational material, newsletters, market updates and other information where you have requested or would reasonably expect to receive these communications.

We only collect and use personal information where it is reasonably necessary to provide our services or where collection or use is otherwise authorised or required by law.

6. Identity Verification

Property transactions often require participants to verify their identity. Adviseable can request copies of identification documents, such as a driver’s licence, passport or other government-issued identification, to assist with identity verification and to meet legal, regulatory or professional requirements associated with a property transaction. Identity documents are treated as highly sensitive information. Where collected, they are stored securely, access is restricted to authorised personnel, and they are only used for legitimate business purposes associated with your engagement. Where reasonably required and with your knowledge or as part of the property transaction you have instructed us to undertake, identity information may be provided to relevant parties involved in that transaction, such as selling agents or other professionals responsible for completing the purchase process.

7. Artificial Intelligence (AI)

Adviseable may use artificial intelligence (AI) tools to assist with research, document preparation, drafting, administration, data analysis and improving the efficiency of our business operations. AI is used solely as an assistance tool. All significant advice, recommendations, reports, strategies and client communications are reviewed and approved by an appropriately qualified person before being provided to clients. Adviseable does not use AI to make investment decisions on behalf of clients, determine client suitability, or provide automated financial or investment advice without human oversight. Where AI tools are used in connection with personal information, we take reasonable steps to ensure they are used responsibly and in a manner consistent with our privacy obligations.

8. When We Share Your Information

Adviseable treats your personal information as confidential. We will only disclose your personal information where:

• you have authorised or requested us to do so;
• the disclosure is reasonably necessary to provide the services you have engaged us to perform;
• the disclosure is reasonably expected in connection with a property transaction you have instructed us to undertake; or
• we are required or authorised to do so by law.

Depending on your circumstances, your information may be shared with:

• mortgage brokers;
• selling agents;
• builders and developers;
• buyer’s agents acting on your behalf in another location;
• solicitors and conveyancers;
• accountants and financial advisers;
• property managers;
• quantity surveyors;
• valuers;
• building and pest inspectors;
• government authorities or regulators where legally required; and
• trusted professional service providers who assist us in operating our business.
• We do not sell, rent or trade your personal information to third parties.

9. Marketing Communications

From time to time, Adviseable may send newsletters, educational resources, market updates, event invitations, property information and other communications that we believe may be of interest to you. These communications may be sent by email, telephone, SMS or other electronic means, where permitted by law. You may unsubscribe from our marketing communications at any time by using the unsubscribe facility included in our emails or by contacting us directly. We respect your communication preferences and will action unsubscribe requests promptly. Choosing not to receive marketing communications will not affect important service-related communications relating to your engagement with Adviseable.

10. How We Store and Protect Your Personal Information

Adviseable takes the security of your personal information seriously and is committed to protecting it from misuse, interference, loss, unauthorised access, modification and disclosure. We use a combination of administrative, physical and technical safeguards designed to protect the information entrusted to us. These safeguards include, where appropriate:

• secure cloud-based business systems;
• encrypted document storage;
• password-protected devices and systems;
• multi-factor authentication where available;
• restricted access to authorised personnel only;
• secure backup procedures;
• regular software updates; and
• internal procedures governing the collection, storage and handling of personal information.

While we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted over the internet.

11. Cloud Services and Technology Providers

Adviseable uses reputable cloud-based technology providers to help us securely operate our business and deliver our services. These services may include customer relationship management (CRM) systems, secure document storage, email platforms, accounting software, document management systems, marketing platforms, website services and AI-assisted business tools. These providers may store or transfer information using secure computer systems located in Australia or overseas. Where we engage third-party technology providers, we take reasonable steps to select reputable providers that maintain appropriate privacy and security standards.

12. Retention of Personal Information

We retain personal information only for as long as it is reasonably necessary to:

• provide our services;
• comply with legal, taxation and regulatory obligations;
• maintain appropriate business records;
• respond to enquiries or disputes;
• support returning clients who engage our services again; or
• protect the legitimate interests of Adviseable.

Where personal information is no longer required for these purposes, we take reasonable steps to securely delete or de-identify it. If you request that we delete your personal information, we will do so unless we are required or entitled to retain certain information to comply with legal, regulatory, taxation, insurance or professional record-keeping obligations.

13. Access to and Correction of Personal Information

You may request access to the personal information we hold about you at any time. If you believe any of the information we hold is inaccurate, incomplete, out of date or misleading, you may request that it be corrected. We will respond to requests for access or correction within a reasonable period and in accordance with our obligations under the Privacy Act. In limited circumstances permitted by law, we may refuse access to certain information. Where this occurs, we will explain our reasons unless we are legally prevented from doing so.

14. Automated Decision-Making

Adviseable believes important decisions affecting our clients should be made by people, not by automated systems. We do not use automated decision-making systems or artificial intelligence to make decisions that significantly affect your rights or interests. Artificial intelligence may be used to assist with administrative tasks, research and document preparation; however, all significant advice, recommendations and client communications are reviewed and approved by an appropriately qualified person before being provided to clients. Should our use of automated decision-making change in the future, this Privacy Policy will be updated accordingly.

15. Website Analytics, Cookies and Online Services

When you visit the Adviseable website, certain information may be collected automatically through cookies and similar technologies. This information may include:

• your IP address;
• browser type and device information;
• pages visited;
• date and time of your visit;
• referring websites;
• time spent on our website; and
• other information that helps us understand how visitors use our website.

We use this information to:

• improve the performance and usability of our website;
• better understand visitor behaviour;
• measure the effectiveness of our marketing;
• improve our services; and
• provide more relevant online content and advertising.

Our website may use analytics and advertising technologies provided by reputable third parties, including services that help us understand website traffic and improve our marketing activities. You can configure most internet browsers to refuse cookies or notify you when cookies are being used. However, disabling cookies may affect the functionality of some parts of our website.

16. Data Breaches

Despite our commitment to protecting personal information, no organisation can eliminate every cybersecurity or privacy risk. If Adviseable becomes aware of a data breach involving personal information, we will promptly investigate the incident, take reasonable steps to contain and minimise any harm, and determine whether the breach is likely to result in serious harm. Where required under Australian privacy law, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with our legal obligations. Following any privacy incident, we will review the circumstances and implement appropriate measures to reduce the likelihood of a similar incident occurring in the future.

17. Making a Privacy Complaint

If you have any questions or concerns about how Adviseable has handled your personal information, we encourage you to contact us in the first instance so we can work with you to resolve the matter. Privacy complaints should be made in writing where possible. We will acknowledge receipt of your complaint within five (5) business days and aim to investigate and respond within thirty (30) days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Further information is available from:

Office of the Australian Information Commissioner

Website: https://www.oaic.gov.au

Telephone: 1300 363 992

18. Changes to this Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes to our business practices, technology, legal obligations or regulatory requirements. The most current version of this Privacy Policy will always be available on our website. Where changes are significant, we may take additional steps to notify affected clients where appropriate. The current version of this Privacy Policy will always be available on our website. We encourage you to review it periodically.

19. Contact Us

If you have any questions about this Privacy Policy or how Adviseable handles your personal information, please contact us.

Adviseable Pty Ltd

Email: info@adviseable.com.au

Website: www.adviseable.com.au

We are committed to working with you to resolve any privacy concerns promptly, fairly and respectfully.